Make A Bigger Difference

Client Engagement Specialist

For nearly 150 years, The Jewish Board has been delivering innovative, best-in-class mental and behavioral health services. We are unique in serving everyone from infants and their families, to children, teens, and adults. That adds up to countless opportunities to use your skills, training, and compassion to make a difference in the lives of over 45,000 New Yorkers each year.

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POSTED
06/10/24

SALARY
$43,000.00

JOB TYPE
Clinical Staff [300s]

REQ
# 24490

LOCATION
97-77 Queens Blvd
Queens, NY 11374, US

Make a bigger difference


At The Jewish Board, we don’t just make a difference – we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that’s been helping communities across New York City for almost 150 years and see just how big of a difference you can make.

Reasons you’ll love working with us:

• If you have a particular age range or population you’re interested in working with, you can find your niche here. Our clients and staff are as diverse as the city we work in, and include people of all cultures, religions, races, gender expressions, and sexual orientations.
• We’re committed to supporting your career development by encouraging mobility and advancement across different program types and jobs.

• With 70 locations throughout the five boroughs, you can work close to where you live.

• Generous vacation time and paid holidays will help you achieve a healthy work/life balance.

• We offer an excellent benefits package with affordable, high-quality health and dental insurance with low co-pays.

• You’ll receive ongoing support through high-quality supervision, specialized trainings from our Continuing Education team, and an education benefit.

How you can make a bigger difference:

The Client Engagement Specialist is a member of the One Call Unit. The Client Engagement Specialist will be responsible for screening all calls/requests for services made for programs in the aforementioned divisions. Upon contact with the client or potential client, the Client Engagement Specialist will either schedule the client for an intake assessment by the program or recommend another service organization, which may more appropriately meet the clients’ needs.
The Client Engagement Specialist is responsible for registration and scheduling of all new and returning clients. They must maintain a hospitable and professional demeanor with clients who may or may not respond in kind. Client Engagement Specialists must be flexible as the job may change according to program and agency needs. Client Engagement Specialists must also be organized and able to multi-task as the job requires.

Some responsibilities include but not limited to:

• Determine if the client has been previously known to the system.
◦ If former client-determine if client is eligible/appropriate for re-engagement or return to service.
◦ If new client –create client id# and begin pre-admit registration.
• Request Insurance Information to ensure client’s insurance is accepted by The Jewish Board.
• Obtain demographic and clinical information regarding the client’s relevant history and presenting
concerns.
• Where required complete Safety/risk Screen using myAvatar 3 question screen and script.
◦ If positive – refer client to clinical team member for additional assessment
◦ If negative- complete pre-admit, registration and scheduling for client
• Determine the closest or most appropriate program for the client.
◦ Obtain & upload all required paper work for the program client is registering for including but not limited to hospital discharge and treatment information for all inpatient and emergency services discharges, 2010e for adult housing, ACS referral for preventive, etc….
• When needed provide referrals for other service providers and resources for clients.
• Process applications for services and document according to program specific policy and protocol
• Complete services on phone including the scheduling in myAvatar
• Consult with supervisor in situations where:
◦ There is an emergency including suicidal/suicidal ideation or risk
◦ Client presents as too psychotic or delusional to complete application
◦ Suspicious of physical or sexual abuse
◦ Cases of Domestic Violence

TO QUALIFY:
• Ability to work well with others and as part of a team
• Ability to work autonomously as needed in a hybrid (remote and in-person) work setting
• Experience working under pressure in a multi-tasking environment
• Strong ability to communicate effectively with clients, potential clients and staff.
• Strong attention to detail.
• Expertise or significant positive experience with Customer Service
• Bilingual preferred but not required
• Work Flex schedule with rotation that includes some evening and weekend hours

EDUCATION / TRAINING PREFERRED:
• BA in helping profession or strongly related work experience preferred
• Use of an Electronic Health Record (EHR)
• Computer literacy in:
◦ Microsoft Office (Excel, Word, Outlook, PowerPoint) , Zoom. Teams, Netsmart / myAvatar / Dayforce/ NFocus / Avaya / Tableau Dashboards
• Willingness to attend trainings to increase knowledge and learn said databases and programs

If you join us, you’ll have these great benefits:
• Generous paid time off in addition to agency holidays and 15 sick days
• Affordable and high-quality medical/dental/vision plans
• Tuition assistance and educational loan forgiveness
• Free continuing education opportunities
• 403(b) retirement benefits and a pension
• Flexible spending accounts for health and transportation
• 24/7 Accessible Employee Assistance Program
• Life and disability insurance
• Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee
Who we are:

The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.
More on Equal Opportunity:


We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.

APPLY NOW

Your candidate journey.

  • 1

    Review Your Application

  • 2

    Schedule Your Interview

  • 3

    Receive Your Offer

  • 4

    Complete Documentation

  • 5

    Attend New Hire Orientation

  • 6

    Start

learn more about your candidate Journey
Who We Are

The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.

Our Values.

Our values help guide us in everything we do, from our relationships with fellow staff to the clients and communities we serve.

Treat every person
with dignity
We act with respect and caring towards our clients, colleagues, and communities.
Strive to
be outstanding
We are exceptional professionals in all that we do.
Embrace each
other’s differences
We create a fair and inclusive environment for all.
Engage individuals and families
as our partners
We heal our communities one person at a time through thoughtful collaboration.
learn more about our Culture
 
We Are An Equal Opportunity Employer
We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.

We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.