Dir Genesis & Domestic Violence

PURPOSE:
The Jewish Board’s Youth and Family Division is committed to supporting survivors of domestic violence and their families through a trauma-informed, non-judgmental approach. Our dedicated staff work collaboratively with clients to develop and achieve individualized recovery goals, stabilize family dynamics, build independent living skills, and plan for a safe and secure future. Our work is grounded in the belief that access to safe, stable housing is fundamental to healing and long-term well-being. We operate through a culturally competent lens that honors the dignity, resilience, and unique experiences of each individual and family we serve.
POSITION OVERVIEW:
The Program Director serves as the clinical lead for the Bronx Domestic Violence Shelters within the Youth & Family Services Division. The Director is responsible for ensuring high quality, trauma informed services for survivors of domestic violence and their children, with a strong emphasis on clinical oversight, staff development, safety, and quality of care. Working collaboratively with the site Director, the Program Director provides oversight of day to day program functioning, ensuring seamless coordination between clinical practice, operational systems, facility needs, and regulatory requirements. The Program Director ensures that services align with best practice standards, meet all OCFS/HRA , and internal Jewish Board expectations, and foster a stable, supportive, and healing environment for families.
KEY ESSENTIAL FUNCTIONS:
1. Clinical Leadership (Primary Focus)
• Serves as the clinical lead across Bronx DV shelter programs, ensuring all services reflect trauma informed, culturally responsive, survivor centered practice.
• Provides clinical supervision (individual and group) to social work staff and other direct service personnel and leads case consultation and crisis response processes.
• Ensure clinical systems are in place to support assessment, safety planning, service planning, documentation, and therapeutic interventions.
• Oversees clinical decision making related to intake, ongoing service needs, family well being, and discharge planning.
• Ensures that child specific safety and service needs are met, including developmentally appropriate support for children residing in shelter.
• Leads clinical training initiatives, skill building, and talent development for staff at all levels.
• Ensure high standards of care are met, as evidenced by positive client outcomes, strong audits/reviews, and low rates of adverse events.
2. Program Oversight & Day-to-Day Management
• Provides overall program oversight, ensuring integrated clinical and operational performance within Bronx DV shelter.
• Oversee daily workflow of program staff, including monitoring schedules, caseloads, service delivery, and crisis response.
• Maintains responsibility for census, intake, and discharge processes, ensuring timely and appropriate placement and continuity of care.
• Ensures that programmatic systems support safety, service delivery, regulatory compliance, and client experience.
• Utilizes data and continuous performance improvement to guide decision-making, strengthen outcomes, and monitor quality assurance.
• Participate in divisional planning, community collaborations, and agency-wide committees.
3. Collaboration with Operations, Facilities & Administrative Leadership
• Works in close partnership with the Director of Operations/Facilities to ensure smooth day to day functioning of the shelter environment.
• Coordinates on facility needs including maintenance, repairs, safety standards, apartment inspections, fire drills, and environmental improvements.
• Ensures alignment between clinical operations and core operational systems, including security, childcare, housing placement, and vocational services.
• Collaborates on staffing patterns, scheduling, onboarding, and training to ensure operational and clinical coverage meets program needs.
• Jointly manages emergency response and crisis intervention across both facility and clinical domains.
• Provides oversight and approval of HR related activities such as timesheets, petty cash, monetary disbursements, and compliance documentation.
4. Regulatory, Compliance & Fiscal Accountability
• Ensures full compliance with all relevant regulatory bodies, including OTDA, HRA, HUD, and internal Jewish Board policy.
• Oversees program performance against contractual deliverables and reporting requirements.
• Collaborates on budget adherence, resource stewardship, and fiscally responsible programming.
• Ensures accurate submission of required administrative forms and program reports.
5. Staffing, Leadership & Talent Development
• Leads recruitment, hiring, supervision, evaluation, and, when necessary, corrective actions for program staff.
• Builds a strong, motivated team that aligns with Jewish Board values and DV best practices.
• Ensures a supportive, learning oriented environment where staff have access to ongoing professional development.
• Acts as a mentor and role model in trauma informed practice, crisis navigation, ethical decision making, and survivor advocacy.
4. EMERGENCY RESPONSE & RISK MANAGEMENT
• Serve as a lead responder for urgent issues, client safety concerns, and operational emergencies.
• Ensure safety protocols are in place for residents and staff, onsite and offsite.
• Ensure all incident reporting requirements are met, including follow up actions and documentation.
• Maintain readiness for weather emergencies, building disruptions, or urgent client needs.
Team Process
• Leads in intake, assessment, discharge, community outreach, weekly case conference, and follow-up conferences as necessary
• Leads regular staff meetings and training.
• Participates in planning and execution of special and holiday events.
Documentation
• Files incident reports as appropriate.
• Completes regular and timely documentation including progress notes and service plans, periodic assessments as necessary
CORE COMPETENCIES for the position include:
• Excellent resident engagement skills
• Attention to detail/ Strong clinical, administrative, and leadership skills.
• Strong communication, organization, and problem solving skills.
• Ability to manage multiple priorities in a fast paced, crisis responsive environment.
• Commitment to trauma informed, culturally competent, anti racist practice.
• Ability to partner with facilities, finance, HR, and community stakeholders.
• Skilled in using data to guide operational improvements.
EDUCATIONAL / TRAINING REQUIRED:
• LMSW required; LCSW preferred or license in related field (LMHC/LMFT)
EXPERIENCE REQUIRED/LANGUAGE PREFERENCE:
• 5–7 years of experience community based human services work or in residential settings
• At least 4–5 years of supervisory experience.
• Ability to collaborate effectively with operational leadership in a dual management model.
• Experience with survivors of Domestic Violence preferred
• Spanish/bilingual preferred
Additional Qualifications Needed
• Willingness to work with families affected by Domestic Violence, many with experiences of mental illness, and substance use.
• Compassion and respect for vulnerable individuals.
• Patience and understanding for the sometimes-slow process of stabilization and recovery.
COMPUTER SKILLS REQUIRED:
• Proficiency in Microsoft Windows and related software applications.
• Ability and willingness to learn new systems and application software relevant to case management and documentation.
VISUAL AND MANUAL DEXIERITY:
• Ability to conduct apartment inspections, navigate stairs, and respond to facility issues.
• Occasional travel for meetings or professional development
WORK ENVIRONMENT / PHYSICAL EFFORT
• Ability to travel throughout the Bronx between buildings, apartments, and community locations.
• Travel to headquarters and other community-based locations as needed.
• Attend coalition meetings and participate in community outreach efforts related to domestic violence awareness and advocacy.
• Ability to conduct apartment inspections, navigate stairs, and respond to facility issues.
• Occasional travel for meetings or professional development.
If you join us, you’ll have these great benefits:
• Generous time off in addition to paid agency holidays and 15 sick days
• Affordable and high-quality medical/dental/vision plans
• Tuition assistance and educational loan forgiveness
• Free continuing education opportunities
• 403(b) retirement benefits and a pension
• Flexible spending accounts for health and transportation
• 24/7 Accessible Employee Assistance Program
• Life and disability insurance
• Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee
Who we are:
The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.
More on Equal Opportunity:


We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.