Administrative Supervisor

PURPOSE:
The Jewish Board’s Community Care Management programs provide compassionate, high quality, evidence-based services to individuals and families in the communities we serve. Our staff use a culturally competent, person-centered approach to help individuals and their families develop skills and resources to improve overall functioning, to instill hope, and to strengthen resiliency. Our programs work closely with community partners to address health disparities in our neighborhoods while also celebrating the strengths and resilience of our communities. Care Management is a service that helps adults with chronic illnesses get and use the medical, social and community services they need to stay healthy. Care Coordinators help members figure out and take the actions needed to get and stay healthy-making it to appointments, sticking to a medication schedule, and accessing benefits.

POSITION OVERVIEW:

The Administrative Supervisor leads the Care Management team and is responsible for ensuring day-to-day operation of the program under the supervision of the Director of Care Management. The Administrative Supervisor provides administrative and clinical supervision to the Care Management program team including Supervisor(s), Care Coordinators and/or Case Assistants (Peer Specialists) as well as consulting Nursing and Psychiatric team members. As needed, Administrative Supervisors are also expected to perform the duties of Care Coordinators, including but not limited to coordination of services for an assigned caseload of enrollees. As this is an evolving program, additional responsibilities will be added.

KEY ESSENTIAL FUNCTIONS:

A. Programmatic & Administrative:
• Provide administrative supervision to program staff.
• Ensure clinical and administrative compliance in all program areas.
• Monitor service provision, referrals, and census.
• Ensure proper and timely monthly billing for services; utilize electronic and manual systems to run reports and monitor billing.
• Conduct and arrange staff training & development, as required, and conduct performance appraisals.
• Participate in and oversee admission and discharge processes and decisions.
• Develop and improve operations, systems, effectiveness, census and quality impact projects/activities.
• Conduct and participate in quality assurance activities, including Continuous Performance Improvement (CPI), consumer satisfaction surveys, and chart reviews and audits.
• Implement new initiatives and program improvement activities.
• Monitor and follow up on incidents.
• Conduct community outreach, develop and maintain strong linkage relationships with community service providers, and participate in network/coalitions meetings.
• Participate in and facilitate various meetings.
• Help interview and hire program staff; process staff termination in accordance with JBFCS Policy & Procedure.
• Schedule and monitor staff attendance, staff and vacation scheduling to ensure proper coverage.
• Serve as back up to the Director or Administrative Supervisor, assuming responsibility for operations in his/her absence.
• Other administrative duties, as assigned.

B. Clinical:
• Provide individual supervision to program staff.
• Provide direct service to participants, as needed.
• Help coordinate care for higher risk cases.
• Review and co-sign assessments, plans, and other documentation as required.
• Plan and participate in program activities and services.
• Facilitate weekly team meetings, briefings, and case conferences.
• Ensure quality assessments, risk management, service planning, service reviews, contact and progress notes.
• Other clinical duties, as assigned.

C. Crisis:
• Provide and supervise crisis intervention services.
• Ensure Crisis Intervention Incident Reporting
• Coordinate staff coverage of 24-hour coverage
• Other duties as assigned.

CORE COMPETENCIES for the position include:

• Strong knowledge of serious mental illness and related treatments
• Strong knowledge of recovery and person-centered practice
• Exhibits strong interpersonal communication and collaborative skills and abilities
• Attends to detail, takes appropriate action on constructive feedback and holds staff accountable
• Able to manage conflict, follows standard operating procedures and analyzes situations objectively
• Liaise, initiate and facilitate case conferences, meetings, among program, agency and external stakeholders
• Utilizes data to drive and refine practices within team and the program-at-large

EDUCATIONAL/TRAINING REQUIRED:

• Licensure in a related field of practice (LCSW, LMSW, LMHC, RN, NP)
• Master’s degree in Social Work, Nursing, Public Health or other related social service or health profession
• Experience working in interdisciplinary teams; experience providing care management or care coordination in a medical or behavioral health environment; experience working with the chronically ill, including those with serious mental illness
• Fluency in a second language such as Spanish, Russian, or Creole

EXPERIENCE REQUIRED/LANGUAGE PREFERENCE:
• Five years’ experience in providing case management services to people with disabilities (medical, psychiatric or cognitive disabilities) or comparable experience
• Three years of supervisory experience


COMPUTER SKILLS REQUIRED:
• Proficiency in basic and intermediate computer skills
• The ability to maintain statistics using various computer programs.

VISUAL AND MANUAL DEXTERITY:
• The candidate should be able to read paper and electronic documents and perform significant data entry into various computer programs
• Manual dexterity and hand-eye coordination to conduct significant data entry and record keeping required.


WORK ENVIRONMENT/PHYSICAL EFFORT
• The work environment varies from office-based interaction with co-workers and members (70% of the time) to engaging members, providers and other constituents in their homes and in other community settings (e.g. hospitals, clinics, benefit offices) 30% of the time. While the offices of the Jewish Board are accessible in accordance with the ADA, the sites to which staff may need to travel may or may not be.
• To perform the essential functions of this job the candidate must be able to travel within New York City carrying equipment such as a notebook, forms, laptop, mobile hotspot and cell phone weighing up to approximately 10 pounds.
• To perform the essential functions of this job, the candidate is routinely required to sit (70% of the time) and stand (20% of the time), and travel to and from appointments using varied public and private transportation options (10% of the time).
• Risks/hazards associated with the position are those which may be encountered travelling around New York City.


We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.