Meet Our Staff

Besa, CIO

Learn how Besa first got interested in technology and the most rewarding aspect of her role.

What made you want to get into this field?

My fascination with technology stems from my childhood interest in space. I credit my father for introducing me to the captivating worlds of physics and mathematics at an early age. During my formative years, technology remained largely external and less intertwined with personal experiences.

The transformative potential of technology to propel boundaries forward became evident through space exploration. Witnessing firsthand how technology-enabled space exploration culminated in the historic moon landing underscored the tangible impact of technological advancement and its impact on our lives.

What’s an average day for you at The Jewish Board?

Every day presents a unique adventure at The Jewish Board. While some days involve routine tasks like processing invoices and maintaining operational networks and infrastructure, others demand immediate responses to crises.

For instance, managing our information security involves addressing daily threats to our systems, especially considering the alarming 130% increase in ransomware attacks within healthcare and human services. This trend keeps me incredibly occupied.

In many ways, IT work is akin to electricity; its importance often goes unnoticed until it’s absent. This analogy underscores our dependence on electricity and technology to carry out essential tasks and responsibilities. Thus, ensuring continuous monitoring of our systems remains paramount for the seamless functioning of our organization.

What’s your favorite part of the work you do?

The most rewarding aspect of my role is the perpetual learning it entails. Technology, with its vast and ever-evolving landscape, offers a wealth of knowledge to explore and master. From cybersecurity applications and network infrastructure to data engineering, AI/ML, vendor management, and system administration, the breadth of topics to delve into ensures there’s always something new to learn and stay abreast of.

Which of The Jewish Board’s core values resonates with you most?

Two fundamental values integral to our division are “Striving to Be Outstanding” and “Treat Every Person with Dignity.” Our team is dedicated to addressing each issue promptly and with a personalized approach, mindful of each person’s unique circumstances.

Having experienced exceptional and disappointing customer service firsthand, I am acutely aware of the significance of treating every individual’s problem as unique and deserving attention.

What’s one way you practice self-care?

The short answer is that I could improve at practicing self-care, but I am excellent at noticing the needs of others and offering help. As a psychoanalytically/evidence-based trained clinician, I am aware of the components necessary for holistic well-being, but I also realize that knowledge does not lead to a change in behavior or practice.

As a technologist, I have even deployed AI applications that monitor my movement, physical exercise, sleep, and eating habits in real-time. AI is telling me I need to make a change!

What’s the last song you listened to?

The last two songs that come to mind are “Changes” by David Bowie because I was watching Shrek 2 and ‘Running Up That Hill’ by Kate Bush featured in Stranger Things.

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