SMS Consent Disclosure

The Jewish Board respects your privacy and is committed to protecting your personal information with the utmost care and diligence. We recognize that the individuals and families we serve may communicate highly sensitive, personal, and health-related information through our SMS (Short Message Service) systems. This includes, but is not limited to, data about your identity, insurance coverage, treatment history, and your physical and mental well-being.

This SMS-Privacy-Policy outlines in detail how we collect, use, and safeguard your data when you voluntarily opt in to receive text message communications from The Jewish Board. Our goal is to ensure transparency, build trust, and provide you with secure, reliable communication pathways that support your health, access to services, and emergency needs.

We are committed to ensuring that any data transmitted through SMS is handled in compliance with federal and state regulations, including HIPAA and other applicable privacy laws. We only collect the minimum necessary data required to carry out the services you request and to provide important updates, appointment reminders, care coordination, and emergency responses.

By choosing to receive SMS messages from The Jewish Board, you can rest assured that your information will be managed responsibly, used solely for care-related purposes, and never shared with third parties for advertising or commercial use.

Support Commitments

1. Information We May Collect via SMS

By consenting to receive text messages, you agree that The Jewish Board may collect information such as:

• Seeking services
• Appointment and service confirmations or updates
• Crisis/Emergency support needs

If a person seeks services from JBFCS, the agency may retain the data for service requests.

2. Use Cases for SMS Messaging

• New client engagement via One Call Unit (OCU) or Clinical Reception Unit (CRU)
• Appointment reminders or service follow-ups
• Requests for additional services
• Urgent care communication during crises

3. Your Rights

• Reply STOP to unsubscribe from messages
• Reply HELP for support or further instructions
• Contact our support team at SMShelp@jbfcs.org

4. Disclosure Summary for Forms

As a user of The Jewish Board’s SMS/Messaging system, you will get a message that states the following: “I agree to get texts from The Jewish Board. Msg rates may apply. STOP to opt-out, HELP for help. Privacy: https://jewishboard.org/sms-privacy”

5. Opt-Out Mechanisms

• You can manage your SMS communication preferences at any time.
• The Jewish Board provides simple, industry-standard ways to unsubscribe or limit text communications:
  • To opt out of receiving SMS messages, reply STOP to any message you receive from us. You will receive a confirmation message, and no further messages will be sent unless you opt back in.
  • You may also request to be removed from our messaging list by contacting our One Call Unit (OCU) registration support team directly.
  • If you later decide to resume text communications, you can re-enroll by replying START or by checking the opt-in box on your patient portal or intake forms.
  • In addition, you can request your clinician to make the change on your behalf to the Electronic Health Record and document your preferences.
• We honor all opt-out requests promptly and retain opt-out preferences as part of your communication record.

6. SMS Registration Support Information

• If you need assistance, clarification, or help regarding SMS messages, you have multiple support options: Text HELP to any SMS message from The Jewish Board to receive automated instructions on how to manage your communication preferences.
• Contact our One Call Unit (OCU) support team directly at:
  • Phone: 844-663-2255
  • Email: SMShelp@jbfcs.org
  • Website: https://www.jewishboard.org/contact-us
• Our staff can assist with:
  • Understanding or modifying your consent preferences
  • Updating your mobile number
  • Verifying message authenticity
  • Connecting you with your care team in urgent or emergency situations

7. Policy Updates

Revisions to the SMS and privacy policies are updated periodically and posted at: https://www.jewishboard.org/sms-privacy and https://jewishboard.org/privacy-policy/

8. Security

SMS is not a secure communication channel. Please avoid including highly sensitive personal information unless required for urgent care coordination.

Data Privacy Commitment

The Jewish Board is committed to safeguarding the privacy and confidentiality of your personal information, including any data shared through SMS communications. We understand that sensitive information may be exchanged during your care, and we take every precaution to protect your privacy in accordance with all laws and ethical standards.

We do not share, sell, rent, or disclose your mobile phone number or personal information to third parties or affiliates for marketing or promotional purposes. This includes text messaging originator opt-in data, opt-out data, and message content.

All mobile information shared through SMS, including your phone number, name, and any interaction history, is used exclusively for service delivery, appointment scheduling, crisis support, and direct care coordination. Data is stored securely and is only accessible to authorized personnel on a need-to-know basis.

If your message involves time-sensitive or highly personal information (such as mental health emergencies), we will re-route you to your care team or One Call Unit (OCU) and always act with discretion and prioritize your safety and confidentiality.

Data Sharing

The Jewish Board is committed to maintaining the confidentiality and integrity of your personal information, including any data exchanged via SMS communication. We recognize that many of our clients entrust us with highly sensitive information related to their health, identity, and well-being. In keeping with our ethical responsibilities and legal obligations under HIPAA, HITECH, and other data protection laws, we follow strict data-sharing practices.

We do not sell, rent, or share your mobile phone number, opt-in consent data, or SMS content with third-party organizations, affiliates, or vendors for marketing, advertising, promotional campaigns, or non-clinical outreach. This includes any information collected during the opt-in process, SMS exchanges, or stored as part of your communication history.

Specifically:

• We will never provide your contact details or consent history to third-party advertisers or data brokers.
• We do not allow our communication vendors (including SMS platforms and cloud services) to use your information for any purpose beyond secure service delivery.
• We do not share text message content with external parties unless required by law or necessary for the delivery of care.

The only scenarios in which your information may be disclosed include:

• In cases where the client authorizes disclosure.
• Clinical coordination with third-party providers (e.g., hospitals, labs, or emergency responders).
• In life-threatening and/or emergencies.
• In situations where disclosures are required by law

Summary Statement

Your trust is essential to us. All mobile data exchanged via SMS is treated as confidential and will only be shared when necessary to support your health, safety, or compliance with the law, and not for any commercial or marketing gain. For any other use, we will seek your consent before disclosing any personal information obtained via SMS.