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Stories of Recovery

Freddy, Fiona, William, Virginia, and Ryan’s Stories

Empowering New Yorkers on Their Recovery Journey Through Personalized Recovery Oriented Services (PROS)

Seven out of ten adults in New York with a mental health diagnosis have shared that having problems with their emotions, nerves, or general mental health makes it difficult to do daily tasks. Our Personalized Recovery Oriented Services (PROS) programs support New Yorkers with a mental health diagnosis in achieving their life goals by tackling the barriers to their recovery. PROS focuses on each individual’s unique needs, strengths, and aspirations because, by meeting individuals where they are in their recovery journey, we empower them to take an active role in their progress and equip them with the necessary tools and resources to build a fulfilling and independent life.

The staff at PROS help hundreds of New Yorkers yearly; learn how they worked with Freddy, Fiona, William, Virginia, and Ryan to make a difference in five of those lives.

Personalizing Paths for Recovery for All New Yorkers

When New Yorkers like Freddy, Fiona, William, Virginia, and Ryan reach out for support, the staff and community peers at PROS work closely with them, focusing on their strengths, unique needs, and recovery goals. These goals may include returning to work or school, securing independent housing, building meaningful relationships, and achieving and maintaining overall wellness. By focusing on these individualized objectives, we can provide support and guidance tailored to their unique needs, helping them determine the steps they need to take to move forward in their recovery journey and improve their quality of life.

Through open and honest conversations about their goals and treatment plans, participants are encouraged and supported to take direct ownership and control of their care. Their support team can extend beyond The Jewish Board network when needed, with our case managers connecting them to other community-based services and supports. Our team focuses on ensuring they have the skills necessary to reach their life goals, enhancing their ability to build healthy relationships, and promoting security and a sense of well-being in their life.

Fostering Incredible Growth Through Comprehensive Care

To support individuals on their recovery journey, our PROS team offers a range of services designed to meet their needs. From individual and group counseling offering a safe space to explore challenges and build coping strategies to vocational and educational services helping prepare someone to return to the workforce, our team focuses on developing skills to help participants gain the tools necessary for daily life and learn the long-term skills needed to prevent relapse.

Participants also have access to psychiatric services and medication management, ensuring their mental health needs are addressed with professional care and support, free breakfast and lunch, MetroCards, and additional transportation services. This holistic approach to support is designed to empower individuals and break down potential barriers to them reaching their goals, thriving and leading more fulfilling lives.

Making Strides and Progress with Expanded Support

After joining PROS, Freddy, Fiona, William, Virginia, and Ryan have made significant strides in their recovery journeys. Through the personalized support they received and their dedication to the care plans they developed, we are proud to share that they have overcome barriers and made meaningful progress toward their life goals. They join the ranks of successful program graduates who have re-entered the workforce, secured stable housing, and returned to school.

We’re proud of the staff at PROS who help participants like Freddy, Fiona, William, Virginia, and Ryan achieve greater stability and wellness every day. Thank you for all you do for PROS participants, and congratulations to our graduates!

Our Continued Support

Learn more about our adult recovery supports and how we’re helping New Yorkers manage their mental health and live with greater independence.

Adult Recovery Supports


Learn More About the NEW YORKERS We Serve

Meet some of the New Yorkers The Jewish Board has been serving across the five boroughs of New York City for nearly 150 years.

Freddy, Fiona, William, Virginia, and Ryan’s Stories
Empowering New Yorkers Through PROS
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Randy's Story
Finding Hope, Healing, and Purpose Through Adaptive Care
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Victor’s Story
Getting to the Heart of Substance Misuse
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